Customer Service Officer

Job description

• Collect and classify client documents.
• Draft documents, forms, and materials required to complete client employment and immigration files.
• Contact and notify clients to provide missing documents in accordance with employment and immigration filing procedures.
• Liaise with agencies and organisations to prepare, supplement, and extract necessary documents.
• Guide clients in completing information and submitting applications online.
• Draft administrative documents under the guidance and direction of supervisors.
• Periodic results reports, reports as requested by superiors.
• Perform other tasks assigned by direct supervisors.

Requirements

• Minimum of a college degree in English, Administration, Clerical work, or related fields.
• Aged 23 – 35.
• Fluent English communication is an advantage.
• Proficient in office software: Word, Excel, etc.
• Strong communication skills with colleagues, ability to work well in a team, careful, meticulous, honest, and enjoys working with data.
• Ability to work independently and self-motivated.
• Enthusiastic, resourceful, and diligent.

Benefits

• Starting salary: 8,000,000 VND/month or negotiable based on capability.
• 13th-month salary bonus, performance-based bonuses depending on business results.
• Ad-hoc bonuses for outstanding achievements, breakthrough ideas, initiatives, or improvements in work efficiency.
• 15 days of annual leave per year.
• Allowances based on job nature and experience.
• Performance review policy with salary reviews every six months.
• Participation in social, health, and accident insurance as required by state regulations.
• Welfare policy: Birthdays, family events, national holidays, and employee family support programmes.
• Company trip at least once per year.